Audio On Hold Stats

Audio On Hold and Music On Hold Statistics

• An estimated 70% of business callers are put on hold, of which 60% hang up. 30% do not call back!
• 84% of callers prefer messages on hold to other options!
• 90% of callers with silence on hold hang up within 40 seconds. Music on hold adds another 30 seconds to the hold time.
• Callers with information on hold and music on hold stay on hold up to three minutes longer!
• 15 to 35% of callers purchased additional items or services as a result of something they heard on hold.

If you are ready to put the power of audio on hold to work for your business, please contact Messages On Hold by phone or email.  We look forward to serving you!

* Research and statistics are from AT&T, North American Telecommunications Association, US West, Nationwide Insurance and Maximarketing Studies.